What is direct cremation?
If you need our services, we’re here when you need us the most. We also offer a planning service for individuals who are looking ahead to their future funeral arrangements.
Frequently Asked Questions
Below are some of the most commonly asked questions.Feel free to skip to the one that suits your needs or search for a particular answer.
If you would like to read our frequently asked questions, please click the button below:
Our Simple Process
Our overall objective is to make the process of arranging a funeral as simple as possible, so that you don’t have to deal with unnecessary stresses. Our team is here to help you with any questions you may have, whether it be filling out paperwork or guidance on DWP or Social Fund.
5 Simple Steps:
- We are available 24/7. If it is more convenient, we can also make arrangements by contacting our team through our website or by calling us on 020 7100 6074
- We want you to know that our caring team will assist with any paperwork or questions you may have.
- We work with GPs to make sure the essential forms are completed
- Once all the arrangements have been finalised, we will arrange the cremation.
- We aim to hand deliver the ashes within 14 days of the cremation, or we can scatter the ashes at Putney Vale Crematorium Garden of Remembrance
Planning a funeral with us means you have an option to decide whether or not you want to hold a funeral service.
Saying Goodbye
When you choose an unattended cremation also called direct cremation this gives you the freedom to say goodbye to your loved one in a truly personal way and at a time and place that is suitable for everybody.
Useful advice for the bereaved
Registering a Death
Need to know how to register a death, who can register and what you need?
Help with Funeral Costs
If you are on qualifying benefits, Funeral Expenses Payments may be available from the DWP. You should also keep in mind that other factors could affect your eligibility for a successful claim.
In England, the maximum funeral payment will cover cremation fees + any doctor’s fees + up to £700 towards funeral provider costs
It is advised that you apply for this by phone on 0800 731 0469 as soon as possible.
How can we help?
Capital Cremation offers a straightforward cremation service also called simple and direct cremation available to book online or by phone. You can call now to arrange a funeral for someone who passed away. (we are available 24/7 via telephone).
Arrange a funeral today
At Capital Cremation, we are committed to arranging high-quality and memorable cremation services for our community. Many people want a simple, dignified experience that is not only affordable, but also customizable. You can call us 24/7 for assistance, advice, and immediate care.
Additional Links and Support Services

Cruse Bereavement Care
Website address: www.cruse.org.uk
National email support service: helpline@cruse.org.uk
National helpline number: 0808 808 1677
Helpline opening hours: Monday – Friday 9:30am – 5pm (excluding bank holidays) with extended hours on Tuesdays, Wednesdays and Thursdays to 8pm

Veterans UK Helpline
Email: veterans-uk@mod.uk
Freephone (UK only): 0808 1914 2 18
Telephone (overseas): +44 1253 866 043
Normal Service 8.00 am to 5.00 pm Monday to Friday When the helpline is closed, callers will be given the option to be routed to Combat Stress or The Samaritans 24hr helpline.

Survivors of Bereavement by Suicide
Telephone: 0300 111 5065 Lines are open 0900-2100 every day
Website: https://uksobs.org/
A self help organisation which exists to meet the needs of those bereaved by the suicide of a family member or anyone close to them.

Age UK
Telephone: 0800 678 1602
Website: www.ageuk.org.uk
Open 8am to 7pm, every day of the year.
Offers advice or information on money, care or health.

Independent Age
Telephone: 0800 319 6789
Website: www.independentage.org
Open 8.30am-6.30pm Monday to Friday, 9am-1pm on Saturday and closed on Sundays and bank holidays
Free and impartial advice on issues such as care and support, money and benefits, health and mobility.

Campaign to End Loneliness
Website: www.campaigntoendloneliness.org

The Samaritans
Telephone: 116 123
Website: www.samaritans.org
You can call any time, day or night
Samaritans offer a safe place for you to talk any time you like, in your own way – about whatever’s getting to you.

Money Advice Service
Telephone: 0800 138 7777
Website: www.moneyadviceservice.org.uk
Free impartial financial advice to help you manage your money better.
Civil Legal Advice
Website: www.gov.uk/civil-legal-advice
Use the interactive tool to find out if you can get help if you are entitled to legal aid. Does not help with probate but can help with debt advice if your home is at risk.
Death Notification Service
Telephone: 0330 045 0213
The Bereavement Advice Centre offers a free Death Notification Service.
Latest guides
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Planning A Memorial Service For A Loved One
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How to Plan a Green Funeral
Call us today
Need advice or want to begin arranging with us? Our dedicated team offers expert guidance and support and can help you get started
Mon-Fri: 7:00-19:00
Saturday: 9:00-18:00
Sunday: 10:00-17:00
