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About Capital Cremation
What area do you cover?
Capital Cremation is proud to serve the whole of Greater London and surrounding areas.
Our team is always available to help when you need it. They'll make sure you have all the advice you need, starting with your very first phone call.
All our unattended cremations will take place at Putney Vale Crematorium.
What are your business hours?
We will be pleased to take your call 24/7 if you need a cremation service for someone who has passed away in London, at the number provided. However, if you would like, we have a convenient option for you to fill out an online booking form and contact us at a later time.
If you have enquiries about our services, please contact us by phone call 7am – 6pm Monday to Friday or email firstname.lastname@example.org
Can you take over from another funeral director?
Yes we can and we do this quite often.
As funeral arrangements are essentially personal, you have the right to change your mind about your loved one's funeral at any time. Even if your local funeral director is already looking after your loved one.
If you would like to instruct Capital Cremation to take over, just tell the funeral director.
We will work with the funeral director to make a professional and smooth transition of care.
About our Direct Cremation Service
What's the difference between a direct cremation and a traditional funeral?
A traditional cremation involves two separated aspects of the funeral – the committal and the ceremony. With direct cremation, we take care of everything and there is no committal in the chapel. We take the utmost care to honour your loved one in the same way a traditional funeral director would without adding on- the-side services that cost you more money. You and your family will have the opportunity to come together for a personal farewell at any time and place that's important to everyone.
We're able to carry out cremations with the same care and respect that a funeral director would, but without all the fuss and hearses.
We’ve taken the simple and affordable approach to creating a funeral service. Our price reflects that. You can save a lot of money compared to the cost of basic cremation services by using our specialist service. This can work out to be up to 60% cheaper.
We take care of all the practical, day-to-day matters in this difficult time, so that you and your loved ones can make vital decisions about where to hold a funeral or memorial, at what time of day or night to say goodbye and spend as long as you feel suited. This is an opportunity to create a genuinely personal farewell.
What does “unattended” mean?
8 out of 10 Capital Cremations are unattended, which means there are no
mourners present for a funeral service at the crematorium or during the
cremation process. Our funeral directors will carefully and respectfully handle the
process, as well as accommodating any specific requests you have.
Can I attend a cremation if I want to?
Yes, you can attend a cremation if you want to.
Although there will be no service of any kind, some families still wish to be present at the crematorium.
For an additional £150, up to 30 people can attend for 20 minutes at a time that suits you.
Or if you'd prefer somewhere closer, you can choose a 9am booking at the most convenient of our venues, for up to 30 people to have 20 minutes in the chapel.
We would be happy to provide you with the information about our crematoria. Please contact us.
What happens at an attended committal?
A committal is a ceremony that takes place after a person has died. It is usually held in a chapel, church or other religious building. The ceremony is attended by family and friends of the deceased. At the committal you and your family can say a few words about your loved one, and share memories.
Where does the cremation take place?
The cremation process takes place at a crematorium. If unattended, the service will take place in Putney Vale Crematorium whereas if attended by the family for example, one can choose another London crematorium.
Can I use my local crematorium?
As a direct cremation is normally unattended, the cremation will happen at our own state-of-the- art facility, Charlton Park Crematorium, near Andover.
If you choose to attend, up to 12 people can spend 20 minutes saying goodbye at our venue, Charlton Park Crematorium, with your choice of music - for an extra cost of £250. This is available at a time that suits you, including evenings and weekends.
However, you could also choose an attended committal at one of our carefully chosen venues at a 9am slot only. This may be closer to you, but we cannot guarantee it will be your local crematorium.
How long until the cremation is booked?
We aim to book and complete the cremation within 14 days of instruction, but please let us know your particular requirements so we can offer the best advice and support.
We will book a cremation date once we have received payment, all the documents and have your loved one in our care.
We aim to hand deliver the ashes within 14 days of the cremation date unless you instruct otherwise.
What coffin do you provide?
We provide a simple solid pine coffin to each client, carefully selected for its durability, elegance and good eco-credentials. It also allows safe and dignified loading of the cremation chamber and helps fuel the cremation process itself.
Which coffins are best for cremation?
Do you re-use the coffin?
Definitely not. The coffin is only used once and will never be reused for another client.
What do the ashes come back in?
When a cremation takes place at our own crematorium the ashes are presented in our unique biodegradable container that comes with a smart photo wrapper and the ceramic token that was placed on the coffin prior to cremation.
The ashes are easily accessed for transfer into an alternative container or scattering. Alternatively, you can simply place the box in the ground.
When a cremation takes place at another crematorium the ashes will be presented in a smart box that can also be used for scattering, easy transfer to another container of your choice or simply interred in the ground.
In all cases each person we look after is allocated a unique identifying code and this is used throughout our care. The official cremation certificate from the crematorium is kept with the ashes at all times.
Any jewellery is carefully labelled, placed in a linen pouch and stored securely until delivery with the ashes takes place.
The ashes, cremation certificate and any jewellery are carefully placed into a soft cotton bag ready for safe return to each family.
How can I be sure the ashes returned will be my loved ones?
How can I pay for a cremation needed now?
Our sensible prices and payment options make this easier. We accept payments from multiple family members for cremations needed now.
Looking after your family comes first. If your loved one passes away at home, in a nursing home or hospice we will not ask for any money before we set out. We do require full payment before booking the cremation. In all other cases we ask for full payment before bringing your loved one into our care.
Bank transfer – quick, secure and free. Our bank details are on the invoice so you can use on- line banking or take the invoice into a local branch. Remember it is perfectly proper to use funds from the deceased’s account to pay for their funeral.
Card payment – we accept all major credit cards and of course you can pay by debit card.
Funeral plans – we are happy to accept plans from a wide range of providers, as well as Pure Cremation clients. If your plan allows you to choose the funeral director we’ll do the rest. Please be aware that some plan values are very modest and may not cover the entire cost.
Social Fund Funeral Award from the DWP – we have a process in place to assist individuals who qualify for help with funeral costs, often without any deposit payment. Find out more on our Help & Advice page.
We do accept cheques but only if paid directly into our account via your local branch of HSBC. This is because the extra time to receive, handle and clear a cheque payment will affect the collection and cremation dates we can offer.
If you cannot afford a funeral and cannot get help from the DWP you have some options. In the case of a death in hospital you can ask the relevant NHS Trust to carry out the funeral, or in the case of a death in the community, contact the local Social Services team. There are also charities that may be able to assist.